1.1 These Terms are incorporated into all Proposals you enter into with LORE confirmed or signed through email or Proposal.
1.2 You agree to use the Services in accordance with these Terms and all applicable laws and regulations.
2.1 The total price for the Services, as specified in the Proposal (Price), must be paid in accordance with these Terms and any other terms specified in the Proposal. For website design and graphic design services described in clauses 9 and 10, you will pay an up-front fifty per cent (50%) deposit of the Price, payable upon entering into an agreement with LORE confirmed through email or Proposal, and the remaining fifty per cent (50%) of the Price will be paid on completion of the Services. For social media services, the Price must be paid within the month the Services are undertaken.
2.2 In the event the scope of the Services is increased or decreased, the Price may be proportionately increased or decreased. Such increase or decrease to the Services and/or Price will be agreed between the parties prior to LORE undertaking the additional Services.
2.3 All Proposals are valid for ninety (90) days only.
3.1 You grant LORE permission to invoice you in accordance with these Terms and any other terms specified in the Proposal.
3.2 Where an invoiced amount is not paid on or before its due date for payment, LORE has the right to add 5% interest to the overdue amount, and every month thereafter, until such overdue amount is paid. Any interest must be paid upon demand by LORE.
3.3 Payment is accepted through EFT (Electronic Funds Transfer) to the named Bank Account Name, BSB, and Account Number as specified in LORE’s invoices.
3.4 Invoice numbers must be referenced in the description of any EFT payments to LORE.
4.1 LORE’s total aggregate liability arising out of or in connection with these Services and/or Terms will be capped at the Price.
4.2 Neither party will be liable to the other for any special, indirect, or consequential loss arising out of or in connection with the Services and/or these Terms.
5.1 You agree that LORE reserves the right to suspend or cancel any part or all of the Services if:
5.3 Either party may cancel the Services by providing at least fourteen (14) days’ written notice. If you have not provided such notice of cancellation of the Services prior to any renewal dates specified in the Proposal, then LOREhas the right to invoice you for the renewing amount.
5.4 If you choose to abandon the development of a website and/or any Services prior to completion, LORE will not return the initial 50% deposit of the Price paid as specified in clause 2.1. Any associated remaining fees may be requested to be paid depending on the status of completion in LORE’s reasonable opinion.
6.1 LORE warrants that the Services will be provided in accordance with these Terms and/or the Proposal for a period of sixty (60) days from completion of the Services (Warranty Period). During the Warranty Period, if the Services are proven to be defective, LORE shall repair such defective Services at its sole cost. For the avoidance of doubt, LORE will not be liable for any defective Services in the event a third-party software provider or yourself caused or contributed to such defect.
7.1 You will supply content, images, and any other relevant information unless otherwise stated or created by LORE. LORE will not be held responsible for plagiarism or copywriting issues related to text or imagery.
7.2 You agree to indemnify LORE against any claims brought against LORE by any third party for intellectual property infringement arising out of or in connection with the Services.
7.3 The parties will agree on a timeline by which content and imagery, as described in clause 7.1, will be provided to LORE to enable the completion of the Services by the completion date specified in the Proposal.
8.1 Any private passwords or access provided to LORE will be kept strictly confidential.
8.2 LORE will not be liable for any loss you incur if any passwords are leaked by an external party or third-party applications.
8.3 Each party agrees to keep all information provided in connection with the Services strictly confidential and shall not disclose such information to any third party without the written consent of the provider of that confidential information.
9.1 Websites hosted by LORE are completely controlled by LORE and you may only move to a different website hosting provider once payment is made in full and you provide LORE with 30 days’ written notice. LORE can assist with providing digital backups of a complete website for a minor fee or provide the access details for you to arrange any digital backups.
9.2 LORE is not liable for updating plugins, WordPress, CMS updates, or PHP for any website controlled by LORE’s servers.
9.3 Any third-party website applications, website plugins, or website-related subscriptions will not be included in LORE’s quotations and will be charged additionally.
9.4 Ongoing website support is provided by LORE for all website hosting services, unless you have made manual edits in the platform or CMS or provided your website admin login details to a third party. In such cases, all updates, fixes, repairs, and changes may incur additional charges.
9.5 In the event you require a website backup, LORE will charge for the website files. LORE maintains regular backups for websites hosted on its platform. If your website goes offline and/or experiences errors and is not under a LORE hosting plan, LORE will not be liable for assisting in bringing your website back online.
9.6 If website admin access is provided to you, you are fully liable for any issues, bugs, errors, and fixes that arise from your actions—even if LORE is hosting your website. Should LORE need to make any changes as a result of your actions, such work will be charged at the applicable hourly rate.
10.1 Graphic design services may include, but are not limited to, logo design, poster design, business card design, and/or any graphic-related projects.
10.2 Any designs created by LORE have permission to be publicly advertised through our official website and social media pages.
10.3 On completion of a graphic design project, you will rightfully own all completed designs, and LORE will deliver the final files in the agreed-upon file formats. The working/source files remain the property of LORE and will not be shared unless agreed upon in the initial contract. Any further changes or additional files requested after project completion will incur extra charges, which may include fees for master files, revisions, or alterations from the agreed final design.
11.1 Entering into a social media management agreement with LORE gives LORE permission to create and post social media content on your behalf.
11.2 LORE will not be held accountable for comments, messages, or feedback received through the managed social media accounts.
11.3 You agree to grant complete access to all social media platforms necessary for LORE to perform the Services.
11.4 You authorize LORE to openly ‘Like’, ‘Comment’, and ‘Follow’ public and private users on social media platforms as part of the Services.
12.1 LORE provides setup of digital advertising campaigns through Google for paid views and website traffic.
12.2 All costs related to paid advertising will be charged directly to you, managed by LORE, and subject to the ad spend budget agreed upon in the Proposal.
1 2.3 Google AdWords and any paid advertising campaigns set up by LORE are rightfully owned by LORE.
13.1 LORE can provide custom email addresses for your domain through a third-party service and assist with the initial setup on desktop and mobile platforms. Any charges incurred for additional email support after this period will be passed on to you
13.2 If any technical issues arise with your email software or platform, LORE reserves the right to charge fees for support and assistance.
